OFFICE HOURS
Our time zone: BST / UTC+1
Monday – Thursday
10:00 – 18:00
Friday & Saturday
12:00 – 16:00
We are closed on Sundays and public holidays!
IMPORTANT INFORMATION
Calls from suppressed phone numbers will generally not be answered. Sorry for any inconvenience caused.
If you contact us by e-mail or one of our web forms, please add our e-mail address EMAgency@protonmail.com to your white-list / safe-list / friends / e-mail address book or whatever (find out here) prevents our replies from going to your spam / junk e-mail folder – or worse: completely bouncing.
This standard practice will avoid missing our e-mails.
If you still haven’t received a reply after 24 hours and it is neither Sunday nor a public holiday, please contact us again. Lost e-mails are rare, but still possible.
SOME THOUGHTS ON PRIVACY
We highly recommend to use Protonmail when corresponding with us.
Protonmail is the world’s largest secure e-mail service. Using sophisticated end-to-end encryption, it offers the ultimate level of data privacy available.
Protonmail’s zero access architecture ensures that all user data is completely encrypted, making it inaccessible even to the administrators of the platform. We see Protonmail with it’s state of the art security as the only platform offering genuine data privacy.
For encrypted messaging we recommend the Threema app, which, being built and run by a Swiss company, is protected by Switzerland’s stringent and user-friendly privacy laws.